LHH Mobile App Privacy Policy

This privacy policy describes how Lakeshore Helping Hands, LLC ("LHH", "we", "us", "our"), located in Lincolnwood, Illinois, collects, uses, and protects information through the LHH Mobile application ("the App"). By using the App, you agree to the collection and use of information as described in this policy.

This policy applies specifically to the LHH Mobile app. For our website privacy policy, please see our Website Privacy Policy.

Information We Collect

We collect the following types of information through the App:

Account Information

• Email address and password (used for authentication)

Caregiver Information

• Full name
• Phone number
• Home address
• Professional certifications and credentials
• Availability and scheduling preferences

Client Information

• Full name
• Home address
• Care needs and care plans

Communications

• SMS messages sent and received through the App via Twilio

Documents

• Uploaded certifications, identification documents, and training records

Device and Technical Data

• Push notification tokens (used to deliver notifications to your device)
• Device information and crash reports (collected via Sentry for app stability and improvement)

How We Use Your Information

We use the information collected through the App for the following purposes:

• Workforce and care management: Managing caregiver assignments, client care plans, and scheduling
• Communication: Facilitating communication between the agency and caregivers, including SMS messaging and push notifications
• Compliance and credentials: Tracking caregiver certifications, training records, and regulatory compliance
• App improvement: Crash reporting and performance monitoring to maintain and improve the App

How We Share Your Information

We share data with the following third-party service providers solely to operate the App and deliver our services:

• Twilio — SMS messaging between the agency and caregivers
• Microsoft Azure — Push notification delivery
• Sentry — Crash reporting and error tracking
• Anthropic — AI-assisted messaging features
• Microsoft SharePoint / OneDrive — Document storage
• WellSky — Care management platform integration
• Viventium — Payroll processing

We do not sell your personal information to third parties. Data is shared with service providers only as necessary to operate the App and deliver care services.

Data Retention

We retain your information for as long as your employment or service relationship with Lakeshore Helping Hands exists. After the relationship ends, data may be retained as required by applicable law or regulation. When data is no longer needed, it is securely deleted or anonymized.

Data Security

We take the security of your data seriously and implement the following measures:

• All data is encrypted in transit using HTTPS
• Access to personal information is restricted to authorized personnel only
• Authentication is required to access the App

While we use commercially reasonable security measures to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

Children's Privacy

The App is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information through the App, please contact us immediately so we can remove it.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and regulatory requirements

To exercise any of these rights, please contact us at neal@lakeshorehh.com.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.

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Questions about this policy? Contact us at neal@lakeshorehh.com.