Privacy Policy

Lakeshore Helping Hands, LLC ("us", "we", "our", "company", "LHH"), a Delaware limited liability company owns and operates https://lakeshorehh.com/ (the "website") and uses and protects the information that you provide when you use the website. We are committed to ensuring that your privacy is protected. This policy applies solely to information collected by this website, except where explicitly stated otherwise. This website does not collect your personal information, such as your name, mailing address or email address unless you knowingly provide it to us. By using our website, you agree to accept the terms of our privacy policy. If you do not agree with any parts of the policy, do not use our website.

You may knowingly elect to provide different types of information to help us serve you or your company. For example, you may share the following types of information with us by and through your use of the website.

• First and Last Name
• Address, City, State, ZIP Code
• Telephone Number
• Email Address
• Employment Application Information – Applicants Only

You are welcome to view our website at any time without registering or sending us your information.

Cookies and Analytics

We use cookies on this site. A ("Cookie") is a piece of data stored on a website visitor's hard drive to help us improve your access to our website and identify repeat visitors to our website. Cookies can also enable us to track and target the interests of our users to enhance their experience on our website. Some of our business partners may use cookies on our site. However, we have no access to or control over these cookies respectively.

How we use analytics cookies: We use Google Analytics 4 to understand how visitors interact with our website — which pages are most helpful, where people come from, and how our content is performing. This helps us improve the site over time. The data we collect is aggregated and anonymized. We do not sell, rent, or share this data with third parties outside of Google's standard analytics processing.

Your consent, your choice: We use Google's Consent Mode v2 framework, which means analytics cookies are denied by default when you first visit the site. You will see a cookie banner asking whether you want to allow analytics. You can:

• Accept — we'll load Google Analytics and track anonymous page views and site interactions.
• Decline — we will not load analytics cookies or track your visit.
• Change your mind later — click "Cookie Preferences" in the footer of any page to reopen the banner and update your choice.

Your consent choice is stored in your browser's local storage on your own device, not on our servers. Clearing your browser's site data will reset the choice, and the banner will appear again on your next visit.

What Google Analytics collects, if you consent: Page URLs you visit, the pages you came from, general location (country/region only, never your exact IP — we enable IP anonymization), device type, browser, and how long you stay on each page. It does NOT collect your name, email address, or any other personally identifying information. For Google's own privacy practices, see https://policies.google.com/privacy. You can also install the Google Analytics Opt-Out Browser Add-on to block Google Analytics across every website you visit.

Use of Data

We will not sell or rent this information to any third party at any time.

We may use the data collected to respond to you regarding the reason you contacted us:

• Information submitted via website forms;
• Employment opportunities;
• Requests to receive information related to our non-clinical, activities of daily living support services;
• Requests for website posting updates or other information;

We may use the data collected to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. We may also use the data collected for other purposes including, but not limited to, changes to our website, monitoring utilization of our website, and to detect, prevent and address technical issues. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we may send.

Your Access to and Control Over Information

You can do the following at any time by contacting us via the "Send Message" button or telephone number provided on our website:

• Change/correct any data we have about you;
• Request that we delete any data we may have about you;
• Express any concern you have about our use or suspected use of your data;

Retention of Data

We shall retain your data only for as long as is necessary for the purposes outlined in this Privacy Policy. Your data will be retained and used to the extent required to comply with our legal obligations, resolution of disputes, and enforcement of legal agreements and policies. Usage data will be retained for internal analysis purposes.

Data Transfer

Transfer of your data, including personal data, may be transferred, maintained, and processed on a computer located outside of your State, province, country, or other governmental jurisdiction where data laws may differ from those of your jurisdiction. By consenting to this Privacy Policy, you agree to the aforementioned transfer.

Security

The security of your data is paramount. Security controls have been implemented to protect your information. However, no data transmissions over the internet can be guaranteed to be completely 100% secure at all times; therefore, we cannot guarantee the security of data transmitted online at all times. While we use commercially standard encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees and contractors who need the information to perform a specific job (e.g., sales & marketing, customer service, recruiting, etc.) are granted access to personally identifiable information in furtherance of their respective professional functions.

Links

Please be aware that our website may contain links to other websites, which are not governed by this privacy policy or under the control of LHH ownership. We are not responsible for the content or privacy practices of these linked websites. We encourage our users to be aware when they leave our website and to read the privacy statements of any other website that collects personally identifiable information. If you do not agree with the privacy and data usage policies of the aforementioned linked sites, then do not proceed to use them.

Service Providers

We may employ third party companies and individuals to facilitate and maintain our website. These third parties have access to your data only to perform the tasks on our behalf and are obligated not to disclose or use it for any other purpose. Third-party service providers, such as, but not limited to, Google Analytics, may be used to monitor and analyze the use of our website. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to personalize the ads of its advertising network. You can opt-out of having made your activity on the website available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Disclosure of Data

We may be required to disclose your data if necessary, for reasons such as:

• To comply with a legal or regulatory obligation;
• To protect and defend our rights and/or property;
• To prevent or investigate possible wrongdoing in connection with our website or related assets;
• To protect the personal and digital safety of users of our website or the public;
• To protect against legal liability;

Children's Online Privacy Protection Act (COPPA)

The COPPA gives parents control over what information websites can collect from their children. Our website does not address anyone under the age of eighteen (18) years of age nor is directed to such minor parties in any circumstance. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and you are aware or suspect that your child has provided us with personal data, please contact us, and we will remove the information from our systems immediately.

Notification of Changes

We reserve the right to change the privacy and terms of use policy at any time without notice. Any changes to this policy shall be posted on this page and shall be effective immediately upon posting. If you have any questions or suggestions regarding this Privacy Policy, please contact us immediately via the "Contact" page listed on our website or via the following email address: Care@lakeshorehh.com.

Rights of California Residents

Under the California Consumer Privacy Act (CCPA), residents of California have the following rights:

1. Right to Know and Access: You have the right to request that we disclose the categories and specific pieces of personal information we collect, the purposes for which it is used, and any third parties with whom we share this information.
2. Right to Deletion: You have the right to request the deletion of your personal information collected or maintained by LHH, subject to certain exceptions.
3. Right to Opt-Out: If applicable, you have the right to opt-out of the sale of your personal information. Note: LHH does not sell personal information.
4. Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights, including denial of services, differences in pricing, or quality of service.

Exercising Your CCPA Rights

You can make a request to exercise your rights under the CCPA by contacting us via email or phone at the designated email and phone number on the LHH landing page. We will verify your identity before processing your request to ensure the security of your personal information.

---

See also: Terms of Service. Questions? Contact us at Care@lakeshorehh.com or (847) 861-5915.